Arthur Online Reviews: Pricing, Features, and Alternatives

Arthur Online's features aren't always obvious when you first start using the property management platform.

After six months of daily use, I discovered several powerful tools hidden beneath its straightforward interface. These aren't highlighted in sales demos or prominently displayed in the dashboard.

Surprisingly, some of the most useful capabilities only revealed themselves after I faced specific property management challenges. From automated maintenance workflows to customizable reporting templates, these hidden gems transformed how I manage properties.

Beyond the advertised functionality, Arthur Online actually offers specialized tools that make a significant difference for portfolios between 50-500 units. This review dives into what I learned after extended use, helping you decide if it matches your property management needs.

What Is Arthur Online and Who Is It For?

Founded in 2012 in London, Arthur Online stands as an award-winning property management platform designed to streamline operations for property professionals. The software brings multiple stakeholders together in one unified system, creating an integrated ecosystem for managing rental properties efficiently.

Target Users: Landlords, Property Managers, and Agencies

Arthur Online caters to a diverse range of property professionals who need comprehensive management tools. The platform specifically targets:

• Private landlords managing multiple properties

• Letting and property management agencies

• Student accommodation providers

• Social housing organizations

• Accountants and bookkeepers handling property portfolios

The software functions as a central hub where property managers, landlords, tenants, contractors, and property owners can interact seamlessly. This multi-stakeholder approach distinguishes Arthur from competitors, as it's the only property management software on the market with dedicated apps for all parties involved.

Furthermore, the platform offers specialized tools for professionals seeking to automate routine tasks. Property managers report saving considerable time through automated reminders, maintenance workflows, and communication systems that eliminate repetitive manual processes.

Deployment Options: Cloud and On-Premise

Arthur Online provides flexibility in how users access the platform. The primary deployment option is cloud-based, allowing property managers to access their portfolios from anywhere at any time through web browsers- This cloud functionality extends across devices with dedicated mobile applications for iOS and Android users.

Additionally, the platform offers on-premise deployment for organizations with specific security requirements or those preferring to host solutions within their own infrastructure. This dual-deployment approach makes Arthur suitable for businesses of varying sizes and technical requirements.

Notably, the cloud-based system integrates with thousands of third-party applications and portals—including Xero, QuickBooks, Signable, and Zoopla—creating a comprehensive ecosystem that extends functionality beyond basic property management.

Portfolio Size Suitability: 50–500 Units

Arthur Online is specifically designed and optimized for small to mid-sized property management operations. The platform performs best for portfolios containing between 50 and 500 units. While technically capable of handling smaller portfolios, the feature set and pricing structure provide maximum value for managers handling dozens of properties rather than just a few.

The system architecture accommodates growth, with evidence of successful scaling—the platform now manages over 145,000 listed units across more than 200,000 registered users. These numbers demonstrate Arthur's ability to handle substantial property volumes while maintaining performance.

Despite its focus on mid-sized portfolios, the pricing structure reflects this target market. Arthur uses a flat monthly subscription model based on portfolio size rather than charging per user. This approach allows unlimited users on a single account—particularly valuable for agencies with multiple staff members needing system access.

For property managers handling larger portfolios, Arthur's batch processing capabilities in higher-tier plans become especially valuable, allowing for efficient management of numerous properties simultaneously without performance degradation.

The platform's comprehensive nature eliminates the need for multiple software subscriptions, consequently providing particular value for growing management businesses that need robust features without the enterprise-level complexity and cost of larger systems.

Hidden Features I Discovered After 6 Months

During six months of hands-on use, Arthur Online revealed several sophisticated capabilities that transform property management efficiency. These features, often overlooked in initial setup, provide substantial time savings and operational improvements for property managers with portfolios of 50-500 units.

Automated Maintenance Workflows

The platform's automated maintenance engine proved remarkably powerful after thorough exploration. Arthur allows property managers to create sophisticated workflow sequences that automatically trigger actions when maintenance issues arise. Contractors can use a dedicated app to provide progress updates, report issues with photos, and accept or reject tasks without manual intervention.

One standout discovery was how the system handles work orders. Once configured, Arthur can advertise jobs to hundreds of already-registered contractors who can bid on tasks. Moreover, the platform creates an automatic audit trail of all maintenance activities—something not immediately apparent but invaluable for record-keeping.

Live Bank Feed with ArthurPay

Perhaps the most unexpected discovery was Arthur's fully integrated live bank feed. For just £12.99 monthly, this feature provides complete visibility of all financial transactions on a single platform. The live feed connects directly with major banks (including the CMA9, Handelsbanken, and Monzo) and substantially reduces reconciliation time.

The system eliminates the need to check multiple sources for payment verification, reducing human error risks. The feed enables users to reconcile stakeholder payments, mortgages, and client accounts while producing financial reports with a single click. Setting up requires configuring the bank balance correctly and selecting a conversion date from which bank statements will generate.

Customizable Reporting Templates

Arthur's reporting capabilities extend far beyond what's initially apparent. After extensive use, I discovered three distinct reporting types:

• System reports: Pre-built reports organized by area (units, occupancy, etc.) with expandable rows for detailed information

• Custom reports: User-created reports with flexible field selection and filtering options

• Bespoke reports: Custom graphical reports Arthur can build on request

The platform integrates with third-party software called Stimulsoft for enhanced reporting, allowing for sophisticated data visualization not apparent from standard dashboard views. Users can mark favorite reports with a star to display them on the dashboard for quick access.

Occupant Referencing Tools

The integration with Advanced Tenant Referencing emerged as a particularly valuable hidden feature. This tool conducts comprehensive applicant reference checks with just a few clicks. All progress is tracked inside the system, showing exactly when follow-ups are needed.

Pricing varies based on package tier (Standard, Professional, or Enterprise), but the process remains streamlined regardless. The system displays detailed progress logs and handler notes, showing exactly what information has been requested and received from applicants.

Multi-Stakeholder Communication Portals

Arthur Online's stakeholder management capabilities extend beyond basic communication. Each stakeholder group—property managers, occupiers, owners, and contractors—has a dedicated app tailored to their specific needs.

For occupiers, the app provides rent payment visibility, document access, and maintenance reporting capabilities. Property owners gain transparent access to financial data and performance metrics. Contractors receive detailed job specifications and can submit updates and invoices directly through their portal.

Arthur Online Pricing Plans and Value Analysis

Examining Arthur Online's pricing structure reveals a tiered system designed for property portfolios of different sizes. The platform offers three distinct plans with scaling features and costs based on the number of units managed.

Standard Plan: £75/month for 50–70 Units

The Standard plan serves as Arthur Online's entry-level option, priced at approximately £75 per month including 50 units. Each additional unit costs £1.40. This package includes essential property management tools such as unlimited storage, a comprehensive maintenance module, finance functionality, and compliance tracking features. The Standard plan primarily targets smaller landlords and property managers seeking core functionality without advanced features.

Professional Plan: £87/month with Batch Processing

For growing property portfolios, the Professional plan offers enhanced capabilities at around £87 per month. This tier includes approximately 60 units in the base price with each additional unit costing £1.60. Beyond the Standard features, the Professional plan introduces valuable batch processing capabilities that allow managers to perform actions across multiple properties simultaneously. Additionally, this tier includes account customization options and live chat support—essential tools for scaling property management operations.

Enterprise Plan: £115.50/month with Custom Fields

The Enterprise plan represents Arthur Online's premium offering at approximately £115.50 per month. The base package includes around 70 units with each additional unit priced at £1.80. This tier introduces several advanced features unavailable in lower plans, most notably custom fields functionality. These custom fields allow property managers to collect specialized information about their properties beyond standard data points. Furthermore, the Enterprise package includes sophisticated tools like applicant matching, key management systems, and granular user permissions.

Minimum Spend Considerations

A crucial aspect of Arthur Online's pricing model is the minimum spend requirement. Regardless of how many units you manage, there's a baseline monthly fee that must be paid. The minimum spend starts at approximately £62.50 for the Standard plan. However, there's a valuable accommodation for property managers with multiple entities—if you require separate Arthur accounts for different property companies or SPVs, Arthur will waive the minimum spend on additional accounts for Professional and Enterprise customers.

Free Demo vs Free Trial

Unlike many competitors, Arthur Online doesn't offer a traditional free trial. Instead, the company provides a free, no-commitment demonstration with an expert who walks through the platform's capabilities. This approach allows potential customers to see relevant features for their specific management needs. In contrast to self-serve free trials where users explore independently, Arthur's guided demo ensures prospects understand the platform's full capabilities before committing to a purchase—though some users might prefer hands-on exploration before making a decision.

Overall, Arthur's pricing structure scales with portfolio size, offering volume discounts for Professional and Enterprise packages with more than 300 units. The platform's all-inclusive model means you're not paying per user, making it cost-effective for teams of any size.

Pros and Cons After Long-Term Use

After extended daily usage, Arthur Online reveals both significant strengths and noteworthy limitations. These insights emerge gradually through regular interaction with the platform's diverse features.

Pro: All-in-One Property Management Suite

Arthur Online excels as a unified property management ecosystem, eliminating the need for multiple software solutions. The platform seamlessly handles financials, maintenance tracking, stakeholder communications, and document storage within a single interface. Property managers benefit from comprehensive workflow tools that bring order to chaotic processes while ensuring regulatory compliance. The software accommodates various property types, from commercial spaces to residential units and block management—making it versatile enough for diverse portfolios. This integration significantly reduces administrative overhead by centralizing all property-related activities in one secure environment.

Pro: Easy-to-Use Interface and Mobile Access

The platform boasts an intuitive interface that minimizes training time and accelerates user adoption. One standout advantage involves the dedicated mobile applications that enable stakeholders to connect from anywhere. Unlike competitors, Arthur offers specialized apps tailored to each user type—property managers, tenants, contractors, and owners all receive custom interfaces aligned with their specific needs. This thoughtful design promotes engagement across all parties involved in property management. Tenants particularly appreciate the self-service capabilities that allow them to check statements, access documents, and report maintenance issues without calling management.

Con: Complex Financial Setup for Beginners

First-time users often struggle with Arthur's financial module. The accounting processes require significant time to master, creating a steep learning curve for those without financial expertise. Integration with accounting software like Xero, while powerful, isn't always intuitive and demands careful configuration. This complexity can overwhelm new users expecting a plug-and-play solution for financial management. Even after several months, some advanced financial features remain challenging to optimize fully without dedicated training.

Con: High Minimum Spend Requirement

The platform's pricing structure presents barriers for smaller operations. With a minimum spend requirement starting at approximately £62.50 for the Standard plan, Arthur demands significant investment regardless of portfolio size. This cost structure disadvantages small landlords with limited units. Compared to competing property management solutions, Arthur's price points rank among the highest in the market. The Standard plan at £75/month, Professional at £87/month, and Enterprise at £115.50/month represent substantial ongoing costs that smaller businesses must carefully consider.

Con: Limited Mobile App Functionality

Although mobile access represents a key selling point, the apps lack certain critical features available in the desktop version. Users sometimes encounter frustrating gaps when attempting to complete complex tasks through mobile interfaces. Furthermore, some users report stability issues, including occasional crashes during important operations. The manager companion app primarily serves as a supplementary tool for when you're away from your desk rather than a complete management solution. This limitation necessitates returning to the desktop interface for certain advanced functions.

How Arthur Online Compares to Competitors

Comparing Arthur Online to its main competitors reveals distinctive differences in pricing, features, and specialization that property managers should consider before making a decision.

Arthur vs Hoozzee: Pricing and Features

Hoozzee offers more competitive pricing with a free tier up to 5 properties, followed by a substantially lower than Arthur's tiered pricing structure. Nevertheless, both platforms provide similar core functionality including tenant portals, owner portals, and comprehensive accounting tools. Both systems offer identical deployment options with cloud-based and on-premise solutions.

Arthur vs Innago: Free Plan and Simplicity

Unlike Arthur's minimum spend requirement, Innago provides a basic plan with no monthly charge or setup fee, making it ideal for beginners with tight budgets. Innago charges only for transactions (2.75% for debit payments and USD 2.00 for ACH payments). User satisfaction metrics show Innago leading with a 5.0/5 value-for-money rating compared to Arthur's 3.9/5. Primarily, Innago focuses on simplicity with maintenance management, tenant communications, and basic accounting options without the comprehensive features Arthur offers for larger portfolios.

Arthur vs Stessa: Budget-Friendly Option

Stessa stands apart as a completely free alternative to Arthur Online. Primarily designed for financial tracking, Stessa automatically categorizes income and expenses while generating detailed financial reports including Schedule E tax forms. Generally, Stessa excels in generating cash flow analysis, accounting tools, and budgeting forecasts. Certainly, Stessa has limitations—it currently lacks tenant management tools and is built exclusively for residential property. Stessa also doesn't have an Android app, offering only iPhone access for mobile users.

Arthur vs Landlord Studio: MTD Readiness and Accounting

Landlord Studio differentiates itself through Making Tax Digital (MTD) readiness—a critical advantage as HMRC's 2026 compliance deadline approaches. The platform offers streamlined digital record-keeping tools specifically designed for landlords. Markedly, Landlord Studio provides seamless Xero integration to avoid double-handling of data. Both platforms offer income and expense tracking, bank feed connections, and industry-specific reports, but Landlord Studio focuses exclusively on landlord needs rather than Arthur's broader property management approach.

Conclusion

After six months of daily use, Arthur Online proves to be significantly more powerful than first impressions suggest. Hidden beneath its straightforward interface lies a comprehensive suite of tools that truly shine when managing portfolios between 50-500 units. These features—particularly the automated maintenance workflows and live bank feed—transform routine property management tasks into streamlined processes.

The platform certainly excels as an all-in-one solution that brings multiple stakeholders together through specialized apps. Nevertheless, potential users should carefully consider their specific needs against the pricing structure. The minimum spend requirement might deter smaller landlords, while the complex financial setup demands patience during initial configuration.

Compared to competitors like Hoozzee and Innago, Arthur Online positions itself as a premium option with more comprehensive features rather than a budget-friendly alternative. Meanwhile, Stessa offers free financial tracking but lacks Arthur's tenant management capabilities. Landlord Studio stands out with its MTD readiness—something worth considering as HMRC's 2026 compliance deadline approaches.

Overall, Arthur Online delivers exceptional value for mid-sized property managers seeking robust features within a unified ecosystem. Though the learning curve can be steep initially, the time-saving benefits become increasingly apparent with extended use. Property professionals managing dozens of units will find the platform's hidden capabilities justify the investment, particularly those needing sophisticated automation and stakeholder management tools.