TenantCloud Reviews: Pricing, Features, and Alternatives

Managing rental properties without proper tools quickly becomes overwhelming. TenantCloud claims to solve these headaches with its all-in-one platform. However, does it actually deliver on these promises? During my month-long test, I explored everything from rent collection to maintenance requests, tenant screening, and accounting features.

This review breaks down exactly what works, what doesn't, and whether TenantCloud is worth your investment compared to competitors like Hoozzee and AppFolio. If you're looking to streamline your property management workflow, this hands-on evaluation will help you determine if TenantCloud deserves a spot in your business toolkit.

What Is TenantCloud and Who Is It For?

TenantCloud functions as a comprehensive property management platform that simplifies administrative tasks for anyone managing rental properties. Founded in 2014, this cloud-based software has grown to serve users across 40 countries, with notable adoption in the US, Canada, Great Britain, Kenya, and India.

Landlord and Property Manager Use Cases

Property owners face significant time investments when managing rentals - research indicates 76% of landlords spend approximately 40 hours monthly monitoring their properties. TenantCloud addresses this challenge by automating key management processes.

For individual landlords, particularly those with smaller portfolios, TenantCloud provides tools to:

• Collect rent online through various payment methods (credit cards, debit cards, ACH)

• Create and send automatic rent invoices with customizable late fee settings

• Screen potential tenants with background and credit check options

• Generate and e-sign lease agreements

• Track property finances and generate tax documents

Property managers overseeing multiple properties gain additional functionality:

• Team member assignment with customizable permissions for specific properties

• Owner relationship management with property assignment capabilities

• Management fee automation and calculation

• Maintenance request approval workflows

• Client communication tools

Supported Property Types

TenantCloud accommodates diverse property portfolios beyond standard residential units. The system supports:

Single-unit properties require minimal setup, while multi-unit properties offer expanded functionality for managing apartments, condos, and other multi-tenant buildings. Adding properties involves specifying details like name, address, market rent, and selecting the appropriate property type.

For commercial property management, TenantCloud provides specialized options. Users can designate commercial units when creating multi-unit properties, enabling management of non-residential rental spaces alongside residential ones.

The platform also supports shared ownership arrangements, allowing assignment of up to five co-owners per property with customizable ownership percentage distributions. This feature proves particularly valuable for properties with multiple investors.

Cloud-Based Access and Mobile App

TenantCloud's cloud architecture ensures all property data remains accessible from any location with internet connectivity. This centralized approach addresses a common landlord challenge - having critical information scattered across multiple systems or physical documents.

The mobile application extends this accessibility, offering specialized versions for each user type:

Landlords receive comprehensive mobile access to:

• Property and unit tracking

• Tenant communications

• Rent collection monitoring

• Maintenance request management

Tenants benefit from features including:

• Online rent payment processing

• Maintenance request submission with photo/video documentation

• Lease access and rental history tracking

• Credit score building through rent payment reporting

Service providers gain tools for:

• Maintenance request bidding and management

• Invoice creation and payment processing

• Schedule management synchronized with Google Calendar

• Client communications

This multi-platform approach ensures all stakeholders maintain communication channels regardless of location, streamlining property management workflows considerably.

Feature Deep Dive: What I Tested as a Landlord

After spending a month with TenantCloud, I've thoroughly tested its core features from a landlord's perspective. Let's examine what worked well and where improvements could be made.

Online Rent Collection and Auto-Pay Setup

TenantCloud streamlines the rent collection process through its integrated payment system. I found setting up online payments straightforward – tenants can pay using credit cards, debit cards, or ACH transfers. The auto-pay functionality stands out as a particularly useful feature, allowing tenants to schedule recurring monthly payments that automatically process on or before the due date. This effectively eliminates late payments, a significant pain point for many landlords.

The system sends automated payment reminders to tenants, keeping everyone on track. Additionally, I received real-time notifications whenever a payment was processed, making it easy to monitor my cash flow at a glance.

Maintenance Request Workflow

The maintenance request system proved highly efficient during my testing. Tenants submit requests through their portal, complete with the ability to attach photos and videos documenting the issue. This visual documentation saved me considerable time that would otherwise be spent on in-person inspections.

Each request automatically receives a unique tracking number and progresses through three distinct stages: new, in progress, and resolved. I could either handle repairs myself or assign them to service providers within the system. Furthermore, the platform allowed me to track all expenses, materials, and labor hours associated with each repair.

Tenant Screening and Application Management

TenantCloud offers three screening packages powered by TransUnion and Asurint: Background Check ($30), Full Check ($40), and Credit Check ($30). These services are available exclusively for US residents.

The screening process integrates seamlessly with the application system. Once applicants submit their information, I could request screening reports directly through the platform. Subsequently, applicants receive email instructions to complete identity verification before the report generates.

Lease Builder and E-Signature Tools

The lease creation tools significantly simplified my paperwork process. Using the document builder, I created customized lease templates that automatically populated with property and tenant details. For landlords without existing templates, TenantCloud offers state-specific, lawyer-approved documents.

The e-signature feature, available in the Starter plan and higher, enables both parties to sign documents electronically from any device. According to legal standards established by the 2000 U.S. ESIGN Act, these electronic signatures carry the same legal weight as traditional ink signatures.

Accounting and QuickBooks Integration

The QuickBooks Online integration proved invaluable for streamlining financial management. Available to US and Canadian users, this feature offers both manual and real-time synchronization options. I could sync various transaction types including expenses, liabilities, and income.

Notably, this is a one-way synchronization – changes made in TenantCloud reflect in QuickBooks, but not vice versa. The system automatically creates matching accounting categories if they don't exist in QuickBooks.

Communication Tools: TC Messenger and Message Board

TC Messenger serves as TenantCloud's internal communication platform, organizing contacts into channels (Team, Tenants, Service Pros, Owners) for easy management. The system supports file sharing and maintains searchable conversation histories.

The Property Message Board, available in Advanced plans and higher, enables mass communication with all tenants in a specific property. I used this feature to post important announcements, maintenance schedules, and community updates without needing to message each tenant individually.

TenantCloud Pricing Plans Explained

TenantCloud offers a tiered pricing structure that scales with landlord and property manager needs. Having examined each plan's features during my 30-day test, I'll break down the costs, capabilities, and value proposition of each option.

Starter Plan: $15/month or $144/year

The Starter plan serves as TenantCloud's entry-level option for individual landlords and those with smaller portfolios. Priced at $15 per month, this plan offers considerable savings with annual billing at $144 (equivalent to getting one month free).

Key features include:

• Online rent collection (ACH, debit, and credit card payments)

• Tenant screening and application management

• Maintenance request tracking

• E-signature capabilities for leases and documents

• Tax reporting tools

• Premium leads for finding qualified tenants

• CRM tools for tracking potential renters

Despite being the most affordable paid tier, the Starter plan still accommodates unlimited units - a significant advantage over competitors that charge per unit. Throughout my testing, this plan provided sufficient functionality for managing a small portfolio of properties without hitting major limitations.

Growth Plan: $50/month or $480/year

For expanding portfolios, the Growth plan offers substantial upgrades at $50 monthly or $480 annually. This mid-tier option bridges the gap between basic needs and more complex property management requirements.

The Growth plan builds upon the Starter foundation by adding:

• Property manager-specific tools

• Individual owner portal access

• Management fee automation

• Advanced lease builder with PDF editing capabilities

• Property message board for tenant communications

• QuickBooks Online synchronization

• Customizable landlord forms

During my testing period, I found the Growth plan particularly valuable for its accounting integrations and owner portal features. The plan allows for significantly more storage capacity with 25GB of record retention compared to just 1GB on the Starter plan.

Business Plan: Custom Pricing and Features

For property management companies and larger operations, TenantCloud offers a customizable Business plan with pricing tailored to specific needs. This enterprise-level solution requires contacting TenantCloud's sales team directly for a custom quote.

The Business plan encompasses everything in the Growth tier while adding crucial team management features:

• Team management tools with role-based permissions

• Task assignment and tracking capabilities

• Team calendar coordination

• Custom domain options

• Automated listing refresh functions

• Team messaging system

Essentially, this plan caters to property managers overseeing multiple team members and complex portfolios. The scalable storage capacity increases to 100GB, supporting extensive document management needs.

Free Trial and Annual Discounts

TenantCloud provides a 14-day free trial for new users to explore the platform before committing. This trial period offers full access to plan features, enabling hands-on testing before purchase.

Additionally, annual billing provides meaningful savings across all plans. The 20% discount effectively gives subscribers nearly two and a half months free compared to monthly billing. Throughout my evaluation, this pricing structure proved competitive against alternatives like DoorLoop, which offers similar annual discount structures.

For landlords expanding their portfolios, TenantCloud's pricing remains consistent regardless of unit count. This contrasts with competitors like AppFolio that implement unit-based pricing models, potentially making TenantCloud more cost-effective for growing property portfolios.

Pros and Cons

Pros: Feature-Rich, Affordable, Scalable

TenantCloud stands out primarily for its comprehensive feature set. The platform successfully integrates all essential property management functions—from accounting and maintenance to communication and rent collection—into a single interface. This consolidation eliminates the need for multiple disconnected tools or spreadsheets.

The affordability factor cannot be overstated. Starting at just $15.00/month for the Starter Plan, TenantCloud offers unlimited units at nearly half the cost of competitors like DoorLoop, whose Pro Plan ($119.00/month) is significantly more expensive than TenantCloud's comparable option ($55.00/month). This pricing structure remains consistent regardless of portfolio size, making it especially valuable for growing landlords.

Scalability proves to be another major advantage. The platform processes over a billion dollars in rent payments annually, demonstrating its capacity to handle operations of various sizes. Additionally, TenantCloud connects with more than ten platforms, offering some of the most comprehensive direct integrations in the industry.

Cons: Navigation Issues, Limited Payment Options, Integration Challenges

Navigation through TenantCloud's interface occasionally becomes frustrating. Despite recent dashboard improvements, multiple users report that the platform runs slowly and finding specific information can be challenging. The learning curve, though not steep, exists—particularly when accessing transaction histories or navigating between different features.

Payment limitations present another drawback. While online payments are available, ACH transactions are restricted to US domestic banks only. International payments are possible through credit/debit cards but may incur additional charges. Furthermore, the processing time for payments is surprisingly long—approximately 14 days from receipt to bank deposit, which affects cash flow management.

Integration functionality, though present, has constraints. The QuickBooks synchronization operates as a one-way connection—changes made in TenantCloud reflect in QuickBooks, but not vice versa. Some users also note that the accounting features can be confusing, particularly regarding categorization and reporting. Several landlords mention needing separate bookkeeping software to properly track financial information.

Ultimately, TenantCloud delivers substantial value despite these limitations, especially for individual landlords and smaller property management companies seeking an affordable all-in-one solution.

TenantCloud vs DoorLoop, AppFolio, and SimplifyEM

To provide context for my TenantCloud evaluation, I compared it against three major competitors. These direct comparisons reveal important distinctions in pricing structure, feature sets, and target markets.

TenantCloud vs DoorLoop: Pricing and Features

TenantCloud offers more affordable pricing, starting at just $16.50/month for unlimited units. In contrast, DoorLoop begins at $29.50/month with unit count restrictions. The difference becomes even more pronounced at higher tiers - TenantCloud's Pro Plan ($55.00/month) costs less than half of DoorLoop's Pro Plan ($119.00/month) while offering similar capabilities.

Both platforms provide annual discounts - two free months with DoorLoop versus one free month with TenantCloud. Nevertheless, TenantCloud's flat-rate pricing for unlimited units makes it considerably more cost-effective for growing portfolios.

TenantCloud vs AppFolio: Unit-Based Pricing Differences

The most significant difference between these platforms lies in their pricing models. TenantCloud maintains consistent pricing regardless of portfolio size, whereas AppFolio charges per unit managed.

AppFolio's Core plan costs $1.40 per unit monthly with a $280 minimum and 50-unit minimum requirement. Their Plus plan jumps to $3.00 per unit monthly with a $900 minimum. This structure favors larger operations managing 200+ units, making AppFolio less economical for smaller landlords.

TenantCloud vs SimplifyEM: Best for Small Portfolios

Both platforms target similar markets but with different approaches. TenantCloud offers a freemium model with tiered plans and optional add-ons, making it ideal for DIY landlords seeking a low-cost starting point. SimplifyEM, meanwhile, provides flat-rate pricing that includes all core features.

SimplifyEM earns praise for its user-friendly interface, with users noting it's easier to navigate than more complex alternatives. However, TenantCloud's modern, customizable interface and broader integration options make it more suitable for landlords comfortable with technology and seeking expandable functionality.

Conclusion

TenantCloud stands out as a solid property management solution after my comprehensive 30-day test. The platform successfully balances functionality with affordability, making it particularly valuable for individual landlords and small-to-medium property managers. Undoubtedly, its strongest selling points include unlimited unit management across all pricing tiers and a comprehensive feature set that eliminates the need for multiple management tools.

The $15/month Starter plan offers exceptional value compared to competitors, though landlords should consider whether the limited storage capacity (1GB) meets their documentation needs. Additionally, the platform's navigation quirks and extended payment processing times (14 days) might frustrate users accustomed to more streamlined interfaces or faster financial transactions.

While DoorLoop and AppFolio provide more robust features for larger operations, these competitors come with significantly higher price tags that scale with portfolio growth. TenantCloud, conversely, maintains consistent pricing regardless of how many properties you manage. This flat-rate approach makes the platform an ideal choice for growing landlords who want predictable software expenses.

The platform excels at fundamental property management tasks - rent collection, maintenance tracking, tenant screening, and basic accounting functions work reliably during daily use. Nevertheless, users seeking advanced accounting capabilities might need supplemental software despite the QuickBooks integration.

TenantCloud effectively serves as an entry point for landlords transitioning from manual management to digital solutions. First-time software users will appreciate its comprehensive functionality without overwhelming complexity, though tech-savvy property managers might occasionally wish for more advanced customization options.

Overall, TenantCloud delivers on its core promise: simplifying property management at a reasonable price point. The platform might not offer the polished experience of premium alternatives, but its comprehensive feature set and unlimited unit allowance make it a practical choice for cost-conscious landlords seeking to streamline their operations.